Note: Some of these tasks require you to locate hidden files or folders, or files by their full file names, which include extensions (for example, filename.ini). Continuing to work without restarting the computer may compound the problem. Always restart the computer after a system error occurs to refresh its memory. The tasks in this section can help you resolve the most common system errors. Adobe Technical Support can use this information to better assist you, should you need to call. Keep track of the tasks you perform and the results of each, including errors or other problems. To benefit most from this document, perform the tasks in order. Although a system error may occur only when you work with Adobe Reader, Adobe Reader may not necessarily be the cause-it may be the only application that is memory- or processor-intensive enough to expose the problem. ' has generated errors and will be closed by Windows.'ĭifferent factors can cause system errors, including conflicts among device drivers, software, and hardware, and corrupt elements in specific files. 'The instruction at '' referenced memory at ''. 'Reader has encountered a problem and needs to close.' 'Reader caused an Invalid Page Fault in module. 'Reader caused a General Protection Fault in module. System errors can manifest themselves as a blank or flickering dialog box, a frozen cursor or screen, or one of the following errors: This document can help you resolve system errors that occur while you use Adobe Reader on Windows 2000 or XP.

Note: Visit the Adobe Reader Help and Support page for help with top issues.

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